Cookie Policy

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Introduction | About cookies | Our cookies | Analytics cookies | Third party cookies Blocking cookies | Deleting cookies 


Our website uses cookies.

By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy. 

About cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.

Our cookies

We use both session and persistent cookies on our website.

There are two types of cookies that we use on our website:

(a)      Necessary: These cookies are essential to the operation of the site such as tracking the steps the user has taken in a survey before it is submitted; staying logged into the site once authenticated; maintain a chat session within the user’s browser

(b) Personalization: Cookies designed to give the user a personalized browsing experience. For example, a user can choose to hide guidance (help screens) during data completion on a survey; a cookie is used to persist the user's preference to hide or show this whenever loading a page; track the progress of a download so that the UI can respond once the download is complete

Analytics cookies

We use Google Analytics to analyse the use of our website.

Our analytics service provider generates statistical and other information about website use by means of cookies.

The analytics cookies used by our websites


The information generated relating to our website is used to create reports about the use of our website.

We use Google Analytics as our analytics service providerTheir privacy policy is available at:

a) We do not use Google Analytics to collect personally identifiable details (such as names, phone number, email addresses or any similar data) when tracking session data.

b) When you access our site as an unauthenticated user,we use Google Analytics to log your session and track the pages you viewed.

cWhen you access our site as an authenticated user,we use Google Analytics to log your S4RB system ID, S4RB organization ID, S4RB user type to track the pages you view and the functionality you used)The data collected is used to monitor the usage of our systems so that we can improve our users experience.

d) The data collected is used to monitor the usage of our systems so that we can improve our users experience.

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

Third party cookies

Users may navigate to our website via a 3rd party or partner website and cookies from the 3rd party or partner may be installed. These third parties are responsible for setting out their own cookie and privacy policies.

The 3rd party cookies used by our websites:


Blocking cookies

Blocking all cookies will have a negative impact upon the usability of many websites.

If you block cookies, you will not be able to use all the features on our website.

You can refuse cookies by activating the relevant setting on your browser.

Deleting cookies

Deleting cookies will have a negative impact on the usability of many websites.

You can delete cookies already stored on your computer using the relevant setting on your browser.