Supplier Engagement Services

Overcome resource constraints, activate and align your suppliers to strategic goals, and gain insights from accurate and reliable data.

Stuck between a rock and a hard place?

There is an ever-growing requirement for supply chain sustainability, transparency, and accountability from brands. However, many businesses are struggling to engage the entire supply base with outdated methods such as email and spreadsheets to collect information.

1 - supplier chasing Supplier chasing and manual reporting are time-consuming
2-unsure about hitting goals Unsure whether you will make the required progress to hit goals
3 - low supplier response Response rates are low and suppliers are disengaged

The Supply Pilot Campaign Team

Our experienced and award-winning Campaign Team can help you to overcome resource constraints, activate and align your suppliers to strategic goals and collect accurate and reliable data.

Campaign management

  • We design and carry out supplier surveys and data collection exercises

  • We generate reports and make recommendations based on the results of a survey

  • We create targeted emails to set clear expectations around performance. We tell suppliers how they are doing and direct them to the right resources to help them improve, ensuring no supplier gets overlooked

Content production

  • We create targeted emails to communicate your policies, expectations, and commitments clearly

  • We create content for an engaging homepage on our platform, tailored to your brand and goals

  • We develop key knowledge articles and videos, FAQs, and email templates to align suppliers to your brand goals

Change management

  • We consult and advise on supplier engagement strategies and tactics to drive measurable business performance

  • We develop and deliver engagement campaigns to align suppliers to your goal

  • We create tailored content to equip suppliers with educational resources related to your project and brand goal, based on their level of knowledge and capacity

Supplier chasing

  • We centralise and manage suppliers queries on your behalf

  • We proactively develop content to reduce future query volumes and eliminate knowledge gaps We maintain supplier contact details

  • We maximise response rates through supplier chasing

Campaign management

  • We design and carry out supplier surveys and data collection exercises

  • We generate reports and make recommendations based on the results of a survey

  • We create targeted emails to set clear expectations around performance. We tell suppliers how they are doing and direct them to the right resources to help them improve, ensuring no supplier gets overlooked

Content production

  • We create targeted emails to communicate your policies, expectations, and commitments clearly

  • We create content for an engaging homepage on our platform, tailored to your brand and goals

  • We develop key knowledge articles and videos, FAQs, and email templates to align suppliers to your brand goals

Change management

  • We consult and advise on supplier engagement strategies and tactics to drive measurable business performance

  • We develop and deliver engagement campaigns to align suppliers to your goal

  • We create tailored content to equip suppliers with educational resources related to your project and brand goal, based on their level of knowledge and capacity

Supplier chasing

  • We centralise and manage suppliers queries on your behalf

  • We proactively develop content to reduce future query volumes and eliminate knowledge gaps We maintain supplier contact details

  • We maximise response rates through supplier chasing

Book a free consultation

Why we are different

Our success comes from the way we approach the problems that brands face. We are pragmatic problem-solvers who believe it is better to make incremental improvements across your entire supply chain than to focus on one big project with a few suppliers.

7 - 80 percent suppliers We never settle for less than 80% response rates from suppliers
8 - tailor to your brand We tailor everything to focus your suppliers on your brand and your goals
Flexible chasing-1 We offer flexible, monthly rolling commitments to match your teams’ peaks and troughs

The limitations of DIY

One option is to develop the specific supplier engagement skills required to collect data and engage suppliers at scale within your existing team.

However, the unique combination of skills is near impossible to find within a single person. In a world where you are being asked to do more with less, gaining sign-off for one hire feels difficult, let alone multiple people.

  • Unique and rare combination of skills

  • Increasing scrutiny over budgets for new hires

  • Distracting from the need to stay ahead of evolving ESG requirements

Limitations of DIY

Are you unsure where suppliers are on their own sustainability journey?

The best-informed SMART goals take supplier readiness into account. Our Campaign Team lays solid foundations for your project, ensuring a high level of contact accuracy and maximised response rates.

  • A clear understanding of where your suppliers are in their own journey

  • Barriers to improvement are identified

  • You are provided with a clear view of where to focus resources.

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US retailer engages suppliers to progress sustainable packaging goal

A US retailer has pledged for their own brand packaging to be sustainable by 2025. Supply Pilot helped the retailer engage its suppliers at scale to raise awareness and provide first-level packaging information.

Read case study
US retailer sustainable packaging pledge
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Is supplier data collection consuming too much time?

To collect the most accurate data for your project, you need active supplier participation. Our Campaign Team manage the entire supplier data gathering exercise for you whilst continuing to lay the groundwork for maximized response rates and increased data accuracy.

  • Increased accuracy and precision of data collected from suppliers

  • Maximised engagement from different segments of your supply base via tailored emails based on supplier readiness

  • Reduction in administrative overhead due to entire data collection and reporting processes managed for you

Case studies

Creating a Scope 3 Emissions Inventory for Walmart

Walmart partnered with Supply Pilot to collect emissions data from their suppliers to inform their world-renowned Project Gigaton.

Read case study
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Substance-level data collection to achieve regulatory compliance

Supply Pilot helped this high street icon ensure they achieved compliance with EU REACH regulation

Read case study
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Coop collects 100% RSPO data in three weeks

Co-op worked with Supply Pilot to collect palm oil data from suppliers for the Roundtable on Sustainable Palm Oil (RSPO) submission.

Read case study
palm-oil-image-coop

U.S. retailer engages suppliers to increase diversity and inclusion

A U.S retailer committed to diversity and inclusion within their workforce and supply chain approached Supply Pilot to engage suppliers and collect information about gender and ethnicity across its suppliers’ business and supply chain.

Read case study
US-retailer-Diversity-and-Inclusion-feature

Are you behind on achieving your goals?

The success of your project relies upon engaged and committed suppliers. Our Campaign Team create self-help resources and delivers engagement campaigns to make this a reality.

  • Reduced supplier queries with informative and accessible self-help articles which answer any questions they may have

  • Maximised engagement from all segments of your supply based via tailored emails based on supplier readiness

  • Increased supplier self-sufficiency as a result of knowledge base content creation

  • Optimal strategic alignment between you and your suppliers achieved through engagement campaigns

Content-creation-3

Supply Pilot Platform allows sustainability program to reach across 12 markets and 7 languages

This global retailer built its sustainability program around the Supply Pilot Platform and its supplier engagement tools.

Read case study
cocoa_farmers
Supplier-scorecard-4

Are you struggling to hold all of your suppliers accountable?

Clear expectations need to be set with suppliers to make tangible progress towards your goal. Our Campaign Team boost performance by motivating suppliers to monitor their performance dashboards and identify areas of improvement.

  • Increased number of suppliers ‘going the extra mile’ for you

  • Consistent improvements maintained across your supply base

  • Unlock and leverage supplier experience and expertise

We partnered with Supply Pilot...to engage thousands of suppliers across hundreds of product categories, understand what the opportunities are, explain the purpose for why we're working on this, and provide the tools to enable suppliers to drive progress.

RobKaplan
Rob Kaplan Director of Product Sustainability, Walmart

Achieve more, faster with our Campaign Team

The world’s largest brands work with the Supply Pilot Campaign Team to navigate strategic and sustainable transformation through supplier engagement. Get in touch today to see how we could help your team achieve more

Book your demo View our pricing
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