A pet supplies retailer wanted to ensure that their products were safe and of high quality. To do this, they needed a large number of suppliers to be active on their product lifecycle managment (PLM) system.
Any systems implementation which involves suppliers requires a comprehensive supplier engagement strategy. This relies upon accurate supplier contacts who understand the system they need to use, why they need to use it, and how.
To begin with, Supply Pilot worked closely with the retailer's suppliers to cleanse their contact information and boost email delivery and open rates prior to the engagement initative. Supply Pilot then collaborated with CBX and TradeBeyond to align and activate suppliers by hosting a series of webinars to provide training around the PLM system they needed to use. The webinars were recorded, edited, subtitled and translated, and shared alongside other informative training content on Supply Pilot's platform for 24/7 access by both suppliers and internal users.